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Web Based Help Desk |
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 With our web based help desk, organizations can centralize problem tracking and resolution, enable web collaboration and reduce call time by enabling users to "help themselves" online. Users can search an online knowledge base for quick solutions or submit and track their own tickets online. Users only need a standard browser.
Good news: Our help desk is here to help. It was designed to help your company offer the ultimate customer satisfaction. The best part is, it pays for itself in no time because great customer support equals more sales!
Our help desk is a fully automated web based help desk. Replace your support email link with the our help desk and say goodbye to that messy email inbox and support requests that fall through the cracks.
Our help desk keeps your employees happy for many reasons. They are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.
In summary this will allow complete organization for your company (whether there is one employee or thousands), designed for the Internet or Intranet (log in and continue working from anywhere in the world), allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more…
Cal us today to find out how we can implement our help desk into your organization. (814) 455-6069 or email cathy@szy.com |
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Networking |
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Network Planning & Design
Whether it's part of a total IT Solution or a stand along project Szymanski Consulting offers you the ability to develop and implent a solid networking strategy.
Szymanski Consulting will work with the client to develop network functional requirements and formulate strategic network architecture to support their business. The major planning and design activities include:
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Capacity planning
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Preparation of a technical design document
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Development of a multi-vendor integration plan
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Product evaluation
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Network Implementation
Szymanski Consulting will implement new or augmented existing networks using design specifications. Through years of experience, Szymanski Consulting has developed implementation expertise that provides integration of new networking systems and / or features that can be integrated without disruption to ongoing business operations.
From e-mail and file sharing to the factory floor and the executive offices, the advantages of developing and utilizing a properly configured network are tremendous. Networks and the associated programs can speed up business and cut down on overhead – a value that you can pass on to your customers and partners. Szymanski Consulting can consult, design, plan, install, and maintain your company’s local and wide area network. From small LAN’s to Enterprise wide networking, Szymanski Consulting has the skills and experience to build a worry-free network using today’s industry standards.
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Custom Applications |
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At Szymanski Consulting, Inc. we deliver professional programming that makes business more productive and cost efficient. Since 1978 we have serviced a wide array of businesses in the insurance, accounting, manufacturing, distribution, legal, medical, and financial fields.
We utilize a wide variety of programming languages in fulfilling specific client needs. These include C/C++, Visual Basic, SQL Server and Access. From task oriented Database applications to Accounting systems, we have the expertise to modify existing programs or to design and implement new one's. The applications are limitless.
We develop for a variety of environments, including Windows 95, Windows NT, Windows 2000, Windows 2003, Windows 3.1, DOS, Unix, Linyx, etc.
Our team provides you with a system that will fulfill your present and future business needs. Our trained experts meet with your personnel and thoroughly address your system requirements. We then design the most efficient program possible. The programmers create the databases, write the source codes, and test all functions. Upon completion we perform an in-depth software analysis to assure reliability. Finally, we install the new software and train your operators in its utilization.
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Remote Management |
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In today's connected world, we leverage the Internet and other methods to remotely manage and monitor client’s technology. We keep a close monitor on several daily indicators to insure your systems are functioning properly. In the event of a system failure, this remote monitoring will alert us to the occurrence, in some instances, before you are even aware of it. With our remote management capabilities, we are often able to resolve issues without having to come to your office. This can be done 24 hours a day, 7 days a week.
Call Cathy today at (814) 455-6069 for more information |
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Security Audit |
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PriceWaterhouseCoopers estimates that hacking, viruses and employee sabotage cost businesses nearly $1.4 billion a year. If you’re on the Internet, you’re vulnerable.
While it may be impossible to create a totally secure IT environment, having Szymanski Consulting on your side is as close to being bulletproof as you can get. Our comprehensive security audit exposes any gaps in your network, then our security experts close them. Afterward, continuous remote monitoring lets us uncover security breach attempts before you even know about them.
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